FAQ

Glad to meet you! We are Pumpra.com – your trusted source for exclusive, high‑quality gym gear. Our mission is to give you access to safe, reliable, and innovative products from one place, at a price that delivers real value.

We ship directly from multiple secure warehouses as soon as your order is processed.

• USA Deliveries: 4–5 business days.
• International Deliveries: 8–18 business days (destination & customs may affect timing).

In rare cases of high order volume, shipping may be delayed by a few days. If there’s any significant delay, we’ll email you right away.

Yes. We ship within the USA and internationally, so you can enjoy Pumpra gear wherever you are.

Once shipped, you’ll receive an email with your tracking number. Track via the carrier (UPS, USPS, FedEx) or universal tools like 17track.net.

If your estimated delivery date has passed, email us at pumpragym@gmail.com with your order number. We’ll investigate and expedite it.

If your order arrives damaged, email photos within 48 hours to pumpragym@gmail.com. We’ll replace it at no cost.

Yes. We offer a 30‑day return policy from the day you receive your item. To start a return, email pumpragym@gmail.com or visit our Contact Us page.

Absolutely. Once your item returns to our warehouse in its original condition, we’ll process a full refund. Your satisfaction is our priority.

Yes. All payments on Pumpra.com are secure and encrypted through trusted gateways. We never store your card details. Shop with confidence.

Every Pumpra purchase includes our Quality & Satisfaction Guarantee. If your product is faulty, damaged, or not as described, we’ll replace it or refund your money—no hassle.